Content Inside :
LEARNING OUTCOMES
* Explain the business benefits and challenges of outsourcing
* Identify the three primary outsourcing options
* Summarize a list of leading offshore outsourcing countries
LEARNING OUTCOMES
* Summarize a list of up-and-coming offshore outsourcing countries
* Summarize a list of rookie offshore outsourcing countries
* Describe the future trend of multisourcing and how it can support a business need for outsourcing
INTRODUCTION
* Outsourcing – an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house
* Typically, the outsourced process or function is a noncore business activity
The Outsourcing Phenomenon
* According to research firm IDC, the worldwide IT outsourcing market will reach $230 billion by 2009
* According to PricewaterhouseCoopers “Businesses that outsource are growing faster, larger, and more profitable than those that do not”
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